Description
Domestic & Family Violence Therapeutic Case Manager || Embedded Police Role || Intake
Two roles - Bowen & Cannonvale, QLD | Relocation Support Available
Make a Real Difference in People’s Lives
Whitsunday Counselling and Support Inc. is the region’s leading specialist domestic and family violence service, supporting individuals, families, and communities across the Whitsundays for over 30 years.
We are seeking two passionate and experienced Therapeutic Case Manager | DFV Embedded Worker | Intake Officers to join our team, working closely with the Queensland Police Service to provide early intervention, crisis support, and therapeutic responses to people impacted by domestic and family violence.
About the Role
This is a unique and highly rewarding role, combining:
Therapeutic counselling
Case management
Advocacy and court support
Multiagency collaboration
You will be based across Bowen and Cannonvale, including work within local police stations, delivering frontline responses and ongoing support to individuals and families impacted by domestic and family violence or sexual violence.
Key Responsibilities
Provide traumainformed counselling and therapeutic support
Conducting intake interviews and assessments for referred and self-referred clients
Assess eligibility for services
Conduct risk assessments, safety planning, and case management
Support client engagement and service navigation
Support clients through court processes and legal pathways
Work alongside Queensland Police and partner agencies
Deliver community education and awareness initiatives
Maintain compliant, accurate case notes and client records
Contribute to a childfocused, culturally safe and strengthsbased practice
About You
We are looking for someone who is:
Experienced in domestic and family violence and/or traumainformed practice
Confident working with highrisk and complex clients
Skilled in risk assessment and safety planning
A strong communicator who can build trust and engagement
Passionate about advocacy, empowerment, and client outcomes
Qualifications & Experience
Diploma in Counselling (minimum)
Degree in Social Work, Psychology or related field (desirable)
Minimum 2 years’ experience working in DFV or similar field
Eligibility for AASW / ACA / APS membership (desirable)
Current QLD Blue Card (essential)
Why Join Us?
Relocation support available for interstate applicants
Salary packaging options to increase takehome pay
Flexible work arrangements and TOIL available
Work within a supportive, valuesdriven team
Opportunity to contribute to meaningful systemic change
Live and work in the beautiful Whitsunday region
Why This Role is Unique
This is a rare opportunity to:
Work directly alongside police in an embedded role
Be part of early intervention and crisis response
Shape outcomes for individuals and families at critical points
