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Massachusetts - Boston Metro, United States
30+ days ago
Central Boston Elder Services
Boston, Massachusetts - Boston Metro, United States
30+ days ago
Massachusetts - Boston Metro, United States
30+ days ago


SCHEDULE:   40 hours, Monday – Friday, 8:00 a.m. – 4:30 p.m., on call 24/7                                           

LOCATION:       1100 Washington Street, Dorchester

PAY:     $52,000 - $56,160 annually

The Scattered Site Housing Supervisor is a non-essential position and will work from a designated Pine Street Inn location in Dorchester, MA. The position will include office and community based work.

SUMMARY OF THE POSITION:                                     

Scattered Site Housing provides comprehensive, intensive case management support to chronically homeless individuals with histories of substance abuse and mental illness in housing using the Housing First model promoting long-term stability in housing and the end of homelessness in Boston. 

The Scattered Site Housing Supervisor provides leadership and clinical supervision to a case management team which supports chronically homeless individuals in housing to maintain stability in housing, connect with community-based services, and achieve self-sufficiency.  This position is responsible for program content including the implementation of effective practices (Motivational Interviewing, Comprehensive Case Management, Harm Reduction, and Trauma Informed Care) and ensures the provision of high quality case management supports on a 24/7 basis.   The Supervisor also provides leadership in crisis situations and participates in a supervisory on-call rotation.  In addition, the Supervisor assists the Associate Director in the development and completion of outcome, annual and other mandated reports as well as developing and maintaining positive relationships with partner agencies which contribute to the overall success of the program. 



  • Bachelor’s degree in a related field (i.e. social work, clinical psychology, education, nursing)
  • A valid Massachusetts Driver’s License in good standing
  • Master’s Degree in a related field (i.e. social work, clinical psychology, education, nursing)
  • Licensed in Massachusetts in Social Work or Mental Health as a LCSW, LICSW, LMHC, or Clinical Psychologist
  • Bi-lingual – Spanish/English


  • Minimum of four (4) years of supervisory experience or equivalent combination of skills and experience in the substance abuse/mental health field
  • Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
  • Experience and working knowledge of best practices for community based case management, including Motivational Interviewing, Trauma Informed Care, and Harm Reduction
  • Computer skills sufficient for data gathering, documentation and reporting
  •  Experience in providing supportive housing
  • Knowledge of housing management
  • Experience working with chronically homeless individuals in Housing First programs
  • Strong commitment to the Housing First and Harm Reduction approach
  • Experience with HMIS systems strongly preferred 


  • Ability to access different building locations and program sites
  • Ability to climb several flights of stairs
  • Ability to lift up to 50 pounds of weight
  • Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment 
  • Flexibility to work or be available according to program demands


  • Strong planning and organizational skills, and ability to work well with managers, peers, subordinates and internal and external partners
  • Highly developed organizational skills, excellent verbal/written communication and interpersonal skills
  • Ability to communicate professionally both verbally and in writing, including the ability to successfully represent organization in various forums
  • Ability to effectively provide supervision to culturally, racially and gender diverse team
  • Effective team builder, skills trainer, and leader
  • Strong interpersonal, conflict resolution and crisis management skills
  • Ability to prioritize and manage different roles and tasks, with attention to deadlines
  • Ability to multitask and demonstrate flexibility as necessary
  • Ability to take initiative, plan and work independently
  • Excellent leadership, individual and group supervisory skills
  • Strong computer skills including familiarity with management information systems or database programs
  • Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently
  • Contributes to the overall integration and success of the department by being a team player, accepting and offering guidance as appropriate, participating in PSI activities and trainings as requested and promoting organizational integration based on the mission, vision and values


Supervisor is responsible for the following caseload outcomes:

  • Of those enrolled at least one year ago, 85% will remain in housing for at least one year or have moved to other permanent housing
  • 80% of participants of total case load will maintain or increase their income
  • 10% of SSH clients will be referred to Job Readiness Programs
  • 80% of participants are assessed at a Phase of Care rating of stable or higher (a score of 1.5 or higher)


Clinical Supervision/Promotion of Best Practices

  • Responsible for the clinical supervision and coordination of case management services for current and future scattered site and congregate housing first programs.  Oversee the implementation of evidence-based practices (Motivational Interviewing, Comprehensive Case Management, Harm Reduction, and Trauma Informed Care), development of individual service plans, and referrals to community-based support services. 
  • Oversee and continuously improve clinical activities and processes by providing input into service plans, assessments, and service provision of the above mentioned evidence-based practices through regular individual supervision and case conferencing.
  • Support the work of the staff through involvement with tenants when necessary and appropriate.  Provide crisis intervention for mental health and substance abuse related emergencies when necessary.
  • Promote program goals of residential stability, income maximization, and greater self-determination. To that end, promote tenant stability and independent living and, where appropriate, transition to alternative housing. 
  • May carry a caseload during orientation training and/or during staffing shortages.
  • Hire, train and provide administrative and clinical supervision to case management staff, including written evaluations and progressive discipline when necessary.  Oversee staffing schedule and coordinate coverage when necessary.  Conduct individual supervision with staff at least bi-weekly and all necessary program meetings.  Schedule and oversee staff training and development to ensure compliance with Pine Street Inn policies.
  • Develop and maintain positive working relationships with referral partners that serve individuals with complex needs as well as other external organizations, governmental agencies and funding entities.
  • Carry a cell phone and respond to emergencies 24 hours a day, seven days a week.  Participate in an on-call rotation with other program supervisors.
  • Ensures that staff is familiar with proper documentation procedures with regard to service plans, progress notes and other client service related reporting.  Regularly review all service plans and client records to see that they are clinically appropriate and up to date.
  • Collaborate with the SSH Clinician and PSI’s partner, Boston Healthcare for the Homeless Program’s visiting nurse and psychiatrist to serve tenants with severe and persistent mental illness and chronic substance abuse issues.
  • Assist tenants as required for bed bug remediation as outline by PSI Bed Bug Policy”
  • Due to emergency or unforeseen program needs, staff may be temporarily or permanently reassigned to another PSI Housing program at any given time.

Program Management

  • Assure that contractual and regulatory requirements are met for the scattered site and congregate programs and any future housing programs, including but not limited to HUD annual progress reports and internal Pine Street Inn reports.  Work with staff to ensure maintenance of accurate records, including timely and accurate data entry into Pine Street Inn’s HMIS system and/or alternative data base systems.
  • Participate in collaborative networking with other Pine Street Inn program supervisors to share knowledge and experience and to ensure consistent policies and procedures.  Maintain quality communication with other programs at PSI. 
  • Serve as a liaison with external organizations relevant to the work of these programs, including landlords and property managers.  Relay information to staff as appropriate.  Attend periodic PSI and SSH management and other required administrative meetings 
  • Maintain consistent, high-quality communication with Associate Director.  Be knowledgeable of the Associate Director’s responsibilities and able to assume these responsibilities in the absence of the Associate Director as required.
  • Represent the mission of Pine Street Inn both within the community and with people and agencies outside Pine Street Inn.
  • Maintain documentation and eligibility status to drive eight-passenger vans in order to transport tenants as needed.
  • Performs other related duties as required.  This job description may be revised based on the development of new Housing First and other programs.
  • Other duties as assigned in order to meet the needs of the organization during the COVID-19 pandemic or other public health or weather emergency.

Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.

Job Information

  • Job ID: 63100802
  • Location:
    Massachusetts - Boston Metro, United States
  • Position Title: Scattered Site Housing Supervisor
  • Company Name For Job: PINE STREET INN
  • Job Function: Direct Care/Residential Staff
  • Job Type: Full-Time
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 3-5 Years
  • Salary: $52,000.00 - $56,160.00 (Yearly Salary)
Services (non-profit)
Boston , Massachusetts , United States

Everyone deserves a place to call home. That's why Pine Street Inn provides a comprehensive range of services, including permanent supportive housing, job training and placement, emergency shelter and street outreach to more than 1,600 homeless men and women each day. Founded in 1969, Pine Street is the largest resource for homeless men and women in New England. Pine Street Inn is a not-for-profit organization committed to men and women in need of shelter, sustenance, and the basic moral and material supports necessary t...

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